Frequently Asked Questions
Find answers to common questions about our services
Frequently Asked Questions
Everything you need to know about our transfer services
Booking takes a few steps:
- Enter your pickup and destination in the booking form
- Choose your vehicle
- Choose the date and time
- Enter your contact details
- Send the booking form
The form opens WhatsApp with your trip details. Our team confirms your booking there.
We recommend booking at least 24–48 hours before your trip, especially in the high season. We also try to accept last-minute bookings when a vehicle is available.
For large groups or more than one vehicle, book 1–2 weeks in advance.
Yes. Send us a message on WhatsApp or by email to change or cancel your booking.
- Cancellation is free before the pickup time.
- Changes depend on vehicle availability.
We accept:
- Cash to the driver (Turkish lira, euro, pound or US dollar)
- Bank transfer (IBAN)
Drivers may not have change for large notes, so please bring smaller notes when you pay in cash.
No deposit is necessary for standard transfers. You pay the driver when you arrive at your destination.
For multi-day bookings or large groups, we can ask for a 20% deposit. We refund the deposit in full if you cancel at least 48 hours before the service.
Yes. We do transfers to and from all main airports in Turkey:
- Istanbul Airport (IST)
- Sabiha Gökçen Airport (SAW)
- Antalya Airport (AYT)
- Dalaman Airport (DLM)
- Bodrum Airport (BJV)
- İzmir Airport (ADB)
We track your flight and change the pickup time if it is late. You get 60 minutes of free waiting after landing. Your driver waits in the arrivals hall with a sign that shows your name.
Yes, at no extra cost. Tell us when you book:
- Infant seat (0–1 years)
- Toddler seat (1–4 years)
- Booster seat (4–12 years)
All child seats meet European safety standards.
Yes. Choose your pickup time in the booking form. We work 24/7.
For airport pickups, add your flight number so we can track your flight. For hotel or home pickups, the driver arrives 5–10 minutes early.
Our fleet:
- Mercedes Vito: up to 6 passengers
- Volkswagen Transporter: up to 6 passengers
- Mercedes Sprinter: up to 15 passengers, for groups
All vehicles are less than 5 years old, serviced regularly, and have air conditioning, Wi-Fi and drinking water.
The luggage limit depends on the vehicle. The booking form shows the limit when you choose a vehicle. The Sprinter has the most space.
Tell us in advance about large items such as golf bags, skis or a wheelchair, so we can send a vehicle with enough space.
Yes. All our drivers:
- Have a professional licence
- Have at least 5 years of driving experience
- Speak Turkish and English
- Know the city and the airports well
Still Have Questions?
Our customer service team is here to help